Collections Coordinator

VERTOSA INC•Berkeley, CA

2d•$22 - $25•Remote

About The Position

Vertosa is seeking a detail-oriented and customer-centric Part-Time Collections Clerk (10 to 15 hours/week, with potential for expansion). This role is vital to executing our customer-first Accounts Receivable (A/R) philosophy, ensuring proactive outreach, resolving payment blockers, and maintaining strong client partnerships in the cannabis beverage and infused-product market.

Requirements

Ability to reconcile remittances to open invoices
Strong communication skills with an empathetic, professional approach to customer relations.

Nice To Haves

1-2+ years of experience in A/R, collections, or customer support, preferred.
Familiarity with QuickBooks Online (QBO) and AR platforms (e.g., Upflow), preferred.

Responsibilities

Perform pre-due courtesy touchpoints (-2 days) and post-due follow-ups (+1 day, + 10 days, and + 15 days) via phone, text, and email.
Document call logs, payment commitments, and billing inquiries in Upflow and QBO.
Work with Revenue and Finance Leadership to escalate complex disputes and align on credit hold statuses.
Apply remittances from US and Canadian bank accounts to open invoices across Vertosa's four legal entities.
Ad-hoc responsibilities as requested by management or leadership, or determined by business needs.