Collections Call Center Agent

Superior Auto Inc • Indianapolis, IN

4d • Onsite

About The Position

Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call. In this role, you’ll be the friendly, solutions-focused voice that helps customers stay on track with their accounts—while also supporting stores that need extra collections assistance. If you’re motivated, professional, and ready to grow your skills, we’d love to meet you.

Requirements

• Clear, confident communication skills.
• Ability to work both as part of a team and independently.
• Ability to work occasional pre-approved overtime based on call volume.

Nice To Haves

• High school diploma or GED (preferred but not required).
• Customer service or collections experience (preferred, not required).

Responsibilities

• Make timely, professional outbound collections calls to customers on behalf of our store locations.
• Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
• Support special outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards to ensure accuracy and consistency.
• Solve complex account situations and escalate to the appropriate team.
• Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
• Participate in team meetings, coaching sessions, and ongoing training.

Benefits

• Competitive pay of $18/hr and monthly incentive based on results.
• No late nights, no Sundays.
• Steady schedule — Five-day workweek, alternating Saturdays with a weekday off.
• Solid benefits including health, vision, dental, and more.
• Growth opportunity — Be part of a new department where you can help shape the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED