Collections & Billing Specialist
About The Position
A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure of over 9 years! We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision. One of our big focus points is our culture. We have sponsored events and activities throughout the community, catered, celebration lunches, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.
Requirements
- High school diploma or GED.
- Proficiency with Microsoft Office, including Word and Excel.
- Strong attention to detail, organization, and professionalism.
- Excellent time management skills and the ability to meet deadlines.
- Self-motivated, energetic, and hardworking.
- Willingness to learn and adopt new technologies.
Responsibilities
- Post daily cash receipts and process credit card and ACH payments.
- Send invoices and payment reminders to encourage timely customer payments.
- Collect outstanding receivables for leasing and direct business accounts.
- Maintain regular contact with delinquent customers by phone, email, and letter, as appropriate.
- Negotiate payment arrangements and terms with delinquent customers.
- Work with customers to release account credit holds when appropriate.
- Contact past-due customers and document each account’s status, circumstances, and resolution.
- Set up ACH payment methods for new customers.
- Understand applicable trade agreements and legal collection processes.
- Process lockbox transactions.
- Perform other duties as assigned.
- Set up maintenance agreements in the contract billing system.
- Perform billing for hardware and water contracts.
- Help maintain, update, and monitor contracts.
- Identify billing errors and ensure contracts are billed and collected promptly.
- Collect meter readings through various methods and enter them into the contract system.
- Address customer questions and concerns effectively.
- Generate reports to monitor and update the contract system.
- Resolve inaccurate or incomplete paperwork appropriately.
- Review third-party invoices for approval.
- Assist with third-party contract setup and administration.
Benefits
- Competitive salary
- Paid time off
- Health Benefits
- Vision & Dental Benefits
- Bonus opportunities
- Paid Holidays
- 401k Retirement Program with partial matching
- Community Involvement and paid Volunteer Time Off (40 hours per year!)
- Team-oriented environment that encourages sharing and incorporating individual ideas
- Opportunities for advancement
- Comprehensive training
- Several free catered lunches each year
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
