Collections/Billing Representative - Remote
About The Position
As a member of the Evernorth Finance team, you will edit, bill, and collect payment on complex and unique outstanding claims with a goal of positively impacting the company's revenue and accounts receivable balance. Enabled by a robust training curriculum, clear policies, and team support, you will contribute toward the important functions of billing and collections and contributing toward our growth strategy. To achieve our collective success, a working knowledge of the billing and collection processes and accountability for quantity and quality metrics are key expectations of the role. You will communicate opportunities for best practices based on issues identified.
Requirements
- Ability to work Monday - Friday 8:00am to 4:30pm EST
- High school diploma or GED required
- Proficient in Microsoft Office with working knowledge of Microsoft Excel
- Self-motivated and goal-oriented
- Independent and proactive problem-solving skills
- Ability to manage multiple priorities
- Solid written and verbal communication skills
- Strong research and analytical skills
- Team player with a positive attitude
- Detail oriented
- Solid organizational skills
- Must meet work at home company requirements, and have a strong ability to stay engaged in a virtual environment
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Nice To Haves
- Associate’s degree or equivalent work experience strongly preferred
- Professional experience in healthcare collections highly preferred
- Accounts receivable background preferred
- RX Home experience highly preferred
Responsibilities
- Investigate reasons for unpaid balances from insurance companies
- Bill and/or collect outstanding/delinquent payments or issue payments
- Research and identify trends and develop and implement methods to improve results
- Troubleshoot both internal & external issues and insurance denials
- Work independently to research and resolve the unpaid balance while following Evernorth policies as well as the insurance company requirements
- Collaborate effectively with internal business partners as well as external payers to drive timely and accurate collections of invoiced amounts
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- annual bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
