Collections Assistant

City of Rocky Mount•Nc, NC

1d•Onsite

About The Position

The collections assistant is responsible for supporting the collection process by monitoring overdue accounts, contacting customers to remind them of past due payments, updating account information, preparing collection reports, and assisting with other administrative tasks related to debt recovery.

Requirements

High school diploma or equivalent.
One (1) years' experience in a related field of work.
Or an equivalent combination of education and experience.
Knowledge of collection techniques (e.g., skip tracing).
Knowledge of credit and collection laws and policies.
Knowledge of customer service procedures.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear, accurate reports and other correspondence.
Skill in establishing cooperative and productive working relationships with internal and external customers.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Skill in interpersonal relations.
Skill in oral and written communication at a level expected in a business environment.
Skill in setting priorities for timely and efficiently completing tasks.
Skill in Microsoft Office products (Excel/Word) and electronic mail systems.
Ability to read, write and perform mathematical calculations.
Ability to manage speaking with non-complaining individuals.

Responsibilities

Respond to emails and inquiries.
Reviews, analyzes and researches accounts for payments, adjustments and assistance pledges to avoid further delinquent actions.
Generate courtesy call reminders and disconnection reports for delinquent utility accounts.
Provide excellent customer service both internally and externally when assisting customers.
Provide contact reports for all outbound delinquent collection efforts.
Ensure customer contact is properly documented, and appropriate understanding is acknowledged.
Review and document DSOP payments from biweekly reports, prepare and return tax certificate requests, process return mail, prepare delinquent notices and statements for mail distribution.
Point of contact for customer service staff skip tracing and research on accounts.
Ensuring all arrangements are kept current; notifying collections staff when the final bill or bad debt has been paid off; and assisting with research of new applicants to ensure they do not have any outstanding balances.
Investigate reports and documents for each debt or bill.
Monitors delinquent accounts by printing account balance report, checking and documenting report for penalties, outstanding service orders and arrangements.
Performs other related duties as assigned.