Assistant Collections Manager
About The Position
Supervise, mentor, and develop a team of Collections Specialists responsible for managing accounts associated with a recent acquisition. Oversee daily collections activities, ensuring timely follow-up on outstanding receivables and adherence to company policies. Monitor aging reports, identify high-risk accounts, and implement strategies to mitigate credit exposure. Partner with the National Credit & Collections Manager to align team performance with overall department goals and KPIs. Collaborate cross-functionally with Sales, Customer Service, and Billing teams to resolve disputes and improve customer experience. Review and approve payment plans, credit holds, and account escalations as needed. Analyze portfolio performance and prepare regular reporting on collections metrics, trends, and cash forecasts. Assist in the integration of acquired accounts, including process standardization and system alignment. Identify and implement process improvements to enhance efficiency and scalability of collections operations. Ensure compliance with internal controls, company policies, and relevant regulations.
Requirements
- Experience in collections management
- Supervisory or team leadership experience
- Proficiency in analyzing aging reports and identifying high-risk accounts
- Experience with cross-functional collaboration
- Ability to review and approve payment plans, credit holds, and account escalations
- Experience in portfolio performance analysis and reporting
- Familiarity with process standardization and system alignment
- Knowledge of internal controls, company policies, and relevant regulations
Responsibilities
- Supervise, mentor, and develop a team of Collections Specialists responsible for managing accounts associated with a recent acquisition
- Oversee daily collections activities, ensuring timely follow-up on outstanding receivables and adherence to company policies
- Monitor aging reports, identify high-risk accounts, and implement strategies to mitigate credit exposure
- Partner with the National Credit & Collections Manager to align team performance with overall department goals and KPIs
- Collaborate cross-functionally with Sales, Customer Service, and Billing teams to resolve disputes and improve customer experience
- Review and approve payment plans, credit holds, and account escalations as needed
- Analyze portfolio performance and prepare regular reporting on collections metrics, trends, and cash forecasts
- Assist in the integration of acquired accounts, including process standardization and system alignment
- Identify and implement process improvements to enhance efficiency and scalability of collections operations
- Ensure compliance with internal controls, company policies, and relevant regulations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
