Collections Assistant

Redstone Federal Credit Union•Huntsville, AL

About The Position

The Collections Assistant performs specialized administrative, office, and operational support duties for the Collections Department. The role processes multiple types of payments and attorney files, manages workflows in collection software, and ensures that Collections general ledger accounts balance daily. It also supports members and Collection Representatives, processes documents and vendor requests, and maintains departmental records and supplies.

Requirements

High school diploma or GED.
Two years of administrative or financial services experience.
Effectively apply member service practices and processes to meet quality service standards and achieve member satisfaction.
Ability to learn and apply information about Credit Union products, services, and regulatory compliance requirements to assess member situations and develop solutions.
Intermediate knowledge of Microsoft Office products, including Word and Excel.
Ability to resolve problems using advanced knowledge and experience.
Professional communication skills, including clearly conveying information, active listening, and using tact and diplomacy in sensitive and confidential situations.
Correct English usage, including spelling, grammar, and punctuation.
Ability to operate computers and use business software and standard office equipment.
Ability to understand and follow written and oral instructions.
Ability to set priorities and manage time effectively.

Responsibilities

Document and process departmental work, including verifying accuracy and completeness, performing research, scanning and filing materials, and retrieving or releasing documents and records.
Enter data and prepare standard materials, documents, and reports; update computer records and databases; and complete and process standard forms.
Process attorney, loan recovery, share recovery, and trustee payments.
Manage workflows in collection software, including account maintenance, approved charge-off accounts, closing lines of credit, pulling credit bureau reports, and refunding fees on closed accounts.
Process third-party emails; approve member letters and notices for vendor processing; send account closure letters; process account closure emails and letters for delivery to members; and prepare affidavits and other correspondence.
Create requisitions and submit invoices for payment for Collections third-party vendors.
Balance Collections general ledger accounts daily and work with the Accounting Department to ensure accuracy.
Prepare and deliver attorney files or packs for bankruptcy notices, recovery accounts, and estate claim efforts.
Answer incoming calls and emails and direct members to appropriate Collection Representatives.
Operate computers, scanners, copiers, optical imaging, mail, and other standard office and processing equipment.
Maintain records of work performed and assist with ordering and maintaining departmental supplies.
Maintain a professional image and demeanor, demonstrate Credit Union RISE Values, and adhere to the Code of Ethics.
Deliver friendly, caring service to internal and external members.
Comply with applicable State, Federal, and NCUA rules and regulations and Credit Union policies and procedures.
Follow physical and online security procedures and maintain strict confidentiality of member information.
Complete required regulatory and compliance training and maintain knowledge of Credit Union products and services.
Work scheduled hours and maintain punctuality.
Perform other related duties as assigned or requested.