Collections Assistant

Blaze Credit Union•Saint Paul, MN

About The Position

The Collections Assistant will carry out all collection administrative activities for the credit union to maintain compliance, reporting responsibilities, payment processing and internal quality control of the department.

Requirements

Minimum High School degree or equivalent
Minimum of one (1) to two (2) years' experience in retail or financial industries
Verbal and written communication skills and well organized
Intermediate knowledge of Microsoft Office a must
Able to perform basic mathematical calculations
Working knowledge of Microsoft Office products
Multi-tasking ability
Ability to interact/respond to members/staff politely based on a general 'script'; written communications are templated.

Responsibilities

Responsible for all collection activities for the credit union relating to role or as assigned
Responds to all member and employee questions regarding collection accounts/items
Responsible for processing payments from members and vendors
Works with collections staff to ensure processing of referrals to legal and/or third-party agencies are completed timely
Prepares delinquent accounts and loans for further legal action, or placement with collection agencies
Completes all report reviews and tasks assigned within reports
Completes timely internal quality assurance and quality control tasks as assigned
Assists with daily negative account charge offs and procedures related to charge offs
Assists with bankruptcy filings
Assists in preparing delinquency reports and ensuring accuracy of information.
Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes
Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union
Maintains timely and regular attendance to meet department needs
Easily adapts to change and embraces new ideas
Prioritizes and manages multiple demands
Models Blaze GPS core values and service expectations
Meets scorecard performance goals
Adheres to all current and/or future policies, procedures, and guidelines
Assumes all duties as assigned by management
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation