Assistant Manager, Collections

Wright-Patt Credit Union • Beavercreek, OH

10h

About The Position

The Assistant Manager, Collections is responsible for supervising the day-to-day operations of the collections department. Assistant managers will ensure the daily activities of the partners they manage are completed in a compliant and efficient manner. Assistant managers are accountable for providing coaching and development opportunities for all their direct reports and will serve as the first point of contact for escalated member situations.

Responsibilities

• Manages the daily work processes of Collectors while foster high performance levels. Ensures assigned business units are operating efficiently and reliably, and in compliance with applicable laws, regulations, and rules, while maintaining appropriate operating controls to mitigate risk, and are performing at a high level. (25%)
• Trains and develops the technical and strategic skills of collectors to effectively reduce delinquency and resulting potential losses. Evaluates individual collector performance reports to ascertain status of collection accounts and the quality of collection activity. (20%)
• Handles heightened collection activity and is the first point of escalation for member issues. (20%)
• Responsible for the recruitment, supervision, scheduling, evaluation, and disciplinary actions of collectors. (15%)
• Maintains a positive and communicative relationship with 3rd party vendors, recovery agencies, attorneys, etc. (10%)
• Is responsible for monthly reporting of overall productivity and various reports regarding collector activities. (10%)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees