Collections Manager

Crunchtime • Boston, MA

5h • $80,000 - $105,000

About The Position

We’re looking for a Collections Manager who acts as both a cash flow strategist and a customer experience advocate. You will proactively navigate our fast-paced SaaS ecosystem, collaborating across Finance, Sales, and Customer Success to manage the accounts receivable lifecycle. Your mission is to leverage automation to streamline operations, minimize friction and ensure that our billing processes support our commitment to long-term subscriber retention.

Requirements

• Demonstrated Expertise: Proven ability to manage B2B collections, ideally within SaaS or a Franchise-based industry. We’re generally seeking 4+ years’ experience.
• Financial Acumen: A strong understanding of A/R processes, cash application, collections best practices, and billing systems
• Communication Excellence: A proven ability to discuss complex six-figure financial balances with business owners and executives with professionalism and clarity
• Analytical Mindset: Strong attention to detail with the ability to interpret contracts, terms, and conditions to resolve discrepancies.
• Collaborative Spirit: A "Growth Mindset" with the ability to move projects forward in a fast-paced, distributed team environment.

Nice To Haves

• Strong understanding of SaaS or subscription-based billing models and concepts like recurring revenue and churn
• Proficiency in ERPs (NetSuite, Sage Intacct, or SAP)
• Strong organizational and planning skills in a fast-paced, evolving environment
• Demonstrated ability to proactively identify and recommend solutions/process improvements

Responsibilities

• Team Management: Lead and mentor Collections Specialists, setting clear KPIs, providing 1:1 coaching, and refining outreach playbooks for a high-performance culture.
• DSO Optimization: Develop and execute high-touch and automated strategies to reduce Days Sales Outstanding (DSO) and bad debt.
• Portfolio Oversight: Manage a high-volume SaaS portfolio, ensuring timely payment of recurring subscriptions and overage fees.
• Cash Application: Ensure accurate and timely application of payments (ACH, Wire, Credit Card) and perfect reconciliation between the sub-ledger and general ledger.
• Conflict Resolution: Partner with Sales/Customer Success to resolve complex billing disputes while maintaining customer relationships.
• Feedback Loop: Report recurring billing errors/product triggers for non-payment to Revenue Operations for root cause resolution.
• Data Integrity: Maintain accurate "source of truth" data in ERP (NetSuite, Sage Intacct) and billing platforms (Stripe, Zuora).
• Reporting: Prepare monthly aging reports and executive summaries on collection health
• Process Automation: Continuously implement tools to automate dunning cycles and manual outreach.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager