Collections Manager

Ardurra•Miami, FL

About The Position

The Collections Manager is responsible for building and executing the firm’s recovery and collections strategy for project-based, professional services billing. This role partners with project managers, project accountants, finance and operations leadership.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)
5+ years of progressive experience in accounts receivable and collections, preferably within an engineering, architecture, or professional services firm
Demonstrated experience with project-based billing, retainage, and contract-driven invoicing
Strong understanding of collections best practices, credit risk, and dispute resolution
Experience working cross-functionally with project managers and senior leadership
Proficiency with ERP/accounting systems and advanced Excel skills
Excellent communication, negotiation, and relationship management skills
Strong organizational skills with the ability to prioritize competing deadlines

Responsibilities

Develop, implement, and monitor collections strategies, policies, and procedures aligned with firm goals
Review aging reports regularly; analyze and prioritize delinquent accounts and lead appropriate collection activities
Communicate professionally with clients regarding past-due balances, billing questions, and payment plans
Partner with project managers to resolve billing disputes, contract issues, and client payment delays
Ensure compliance with contract terms, lien rights, and applicable state and federal regulations
Escalate collection issues appropriately, including coordination with legal counsel when necessary
Prepare and present collection metrics, trends, and forecasts to finance leadership
Train and mentor staff on collections and receivables best practices to increase proficiencies for contracting and communication, consistent with company policy