Collections And Deductions Analyst

Aston Carter•Boise, ID

10d•$23 - $24•Onsite

About The Position

The Collections and Deductions Analyst performs soft collections and payment follow-up while maintaining strong, positive relationships with customers and members. This role focuses on resolving deductions related to short shipments, pricing discrepancies, damaged products, and spoilage claims, and collaborates closely with sales and finance stakeholders to ensure accurate accounts receivable and timely collections.

Requirements

3+ years of experience in an accounts receivable, collections, or deductions position.
Strong Excel skills, including vlookups, pivot tables, and basic formulas.
Strong Outlook skills for professional email communication and follow-up.
Solid understanding of purchase orders (POs), invoices, deductions, and collections processes.
Ability to communicate professionally with customers, leadership, and the sales team, both in writing and over the phone.
Experience with collections customer service and handling collection calls.
Background in accounting or accounts receivable processes.
Experience working with ERP or accounting systems such as NetSuite, Oracle, Great Plains, or Microsoft GP.

Nice To Haves

1+ year of experience in food manufacturing, consumer goods, or big box industry is preferred.
Experience with Great Plains and/or Oracle or NetSuite is preferred.
Ability to collaborate effectively with cross-functional teams, including Sales and Finance.
Strong attention to detail and accuracy in data entry and invoice processing.
Comfort with presenting collection updates and outstanding balances in meetings.
Ability to manage multiple accounts and follow up on outstanding items in a structured, organized manner.

Responsibilities

Perform soft collections activities and payment follow-up while preserving strong customer and member relationships.
Send reminder emails and make occasional follow-up collection calls to customers and members.
Escalate unresolved collection and payment issues to the sales team when appropriate.
Investigate and resolve customer deductions related to short shipments, pricing discrepancies, damaged products, and spoilage claims.
Work closely with the sales team to obtain supporting information and drive resolution for outstanding deductions and balances.
Attend accounts receivable (AR) aging meetings to review open items and collection status.
Prepare and present collection updates and outstanding balance summaries in AR aging meetings.
Communicate professionally with Sales, Finance leadership, and executive stakeholders regarding collection status, deduction issues, and resolution plans.
Perform accurate data entry and invoice processing related to AR, deductions, and collections.
Use Excel and Outlook extensively to track, analyze, and communicate collection and deduction information.
Apply knowledge of purchase orders, invoices, deductions, and collections processes to ensure accurate AR records.
Provide collections-focused customer service, responding to inquiries and resolving issues promptly and professionally.