Collections And Deductions Analyst

Aston Carter•Boise, ID

4h•$23 - $24•Onsite

About The Position

Join a growing team where your collections and deductions experience helps drive business success while building strong customer relationships. Looking for a role where you can make a visible impact, collaborate with business leaders, and grow into a long-term opportunity? We're seeking a detail-oriented Collections & Deductions Analyst to join a supportive, people-first team that values strong relationships, problem-solving, and teamwork. As a Collections & Deductions Analyst, you'll play a key role in maintaining healthy accounts receivable while partnering with customers and internal teams to resolve payment and deduction issues efficiently.

Requirements

3+ years of Accounts Receivable, Collections, or Deductions experience
Strong Excel skills, including: VLOOKUPs, Pivot Tables, Basic formulas
Strong Outlook and professional email communication skills
Knowledge of: Purchase Orders (POs), Invoicing, Collections, Deductions processes
Experience communicating with customers, leadership teams, and internal stakeholders
Background in accounting or accounts receivable functions
Experience with ERP or accounting systems such as: NetSuite, Oracle, Great Plains (Microsoft GP)

Nice To Haves

Experience in food manufacturing, consumer goods, or big-box retail industries
Prior experience with Great Plains, Oracle, or NetSuite
Strong cross-functional collaboration skills
Excellent attention to detail and accuracy
Comfortable presenting AR aging and collections updates
Ability to manage multiple accounts and priorities effectively

Responsibilities

Manage soft collections activities and payment follow-up while maintaining positive customer relationships
Send reminder emails and conduct occasional follow-up collection calls
Escalate unresolved payment concerns to Sales when appropriate
Research and resolve deductions related to: Short shipments, Pricing discrepancies, Damaged products, Spoilage claims
Partner closely with Sales to obtain supporting documentation and resolve open balances
Participate in Accounts Receivable aging meetings
Prepare and present updates on outstanding balances and collection activity
Communicate professionally with Sales, Finance Leadership, and Executive stakeholders
Process invoices and deductions accurately while maintaining data integrity
Utilize Excel and Outlook to track, analyze, and communicate account activity
Ensure accurate AR records through effective deduction and collections management
Deliver exceptional customer service while resolving account inquiries