Collections Analyst

Aston Carter•Bayport, MN

20h•$20 - $29•Hybrid

About The Position

We are seeking an Accounts Receivable Collections Specialist to ensure the safeguarding of enterprise assets by analyzing customer accounts receivable transactions and developing effective collections strategies to resolve unpaid, past due accounts. This role involves establishing professional relationships with customers to ensure timely payments and requires effective communication and documentation for key customer decisions.

Requirements

Proficiency in collections and customer service.
Advanced Excel skills, including vlookups, filtering, sorting, and color coding.
Ability to work within multiple ERP systems.
Minimum of 2+ years combined experience in Accounting, Customer Service, Credit & Collections preferred.
Bachelor's degree in Accounting, Finance, or Business is required.

Responsibilities

Develop and execute collections strategies within company policies to address slow payments and unauthorized deductions.
Identify and escalate continued customer issues and accounts deemed high-risk in compliance with company practices and policies.
Build professional and effective relationships with customers as part of the assigned collections portfolio.
Communicate in a timely and professional manner with appropriate documentation and support.
Establish cross-functional relationships to provide world-class customer service and problem resolution, including collaboration with Cash Application, A/P, Order Dept, Sales, Transportation, Logistics, Credit & Returns, and MDM.
Partner effectively with the Sales organization to ensure understanding of customer payment issues and credit holds.