Collections Analyst

QGenda • Atlanta, GA

1d • Hybrid

About The Position

QGenda is seeking a motivated and detail-oriented Collections Analyst I to join our Finance team. Reporting to the Collections Manager, this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients. The Collections Analyst I will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization.

Requirements

• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrated customer service mindset and ability to build positive business relationships.
• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function.
• Proficiency with Microsoft Excel and Microsoft Office.
• Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

Nice To Haves

• Internship or professional experience supporting accounts receivable or commercial collections.
• Experience working with Oracle, NetSuite, Sage Intacct, or another ERP platform.
• Experience supporting B2B customers in healthcare, SaaS, or another professional services environment.
• Exposure to AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency.

Responsibilities

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships.
• Review aging reports and prioritize collection activities to support timely payment.
• Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.
• Document collection activity and customer communications within Intacct and other business systems.
• Assist with customer account reconciliations and support broader accounts receivable activities as needed.
• Escalate complex collection issues to senior team members or management.
• Maintain accurate records and meet established collection performance goals.
• Contribute ideas for improving collections processes and operational efficiency.
• Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level