Collections Analyst (Entry Level)
About The Position
The Collections Analyst manages the end-to-end billing and accounts receivable process in a high-volume environment. The role engages directly with customers to secure timely payments, resolves billing and cash application issues, and maintains accurate financial records. It also supports audits, contributes to process improvements, and works closely with internal teams to ensure billing accuracy and a positive customer experience. This is a fully onsite role in an office in St. Louis, Missouri, Monday through Friday. Start times are flexible within a defined window, from 7:00 a.m. to 8:30 a.m. Employees may take a 30- or 60-minute lunch break. An alternative schedule of four nine-hour days Monday through Thursday and a noon finish on Friday is available, provided the schedule remains consistent once established. The position is contract-to-hire.
Requirements
- Bachelor's degree in Accounting or Finance, or equivalent relevant work experience.
- Proficiency in Excel, including using formulas for analysis and reporting.
- Ability to manage a customer email cadence and conduct professional, consistent phone outreach.
- Strong analytical skills, including preparing, interpreting, and presenting financial and operational reports.
- Effective verbal and written communication skills for working with customers and internal teams.
Responsibilities
- Contact customers by phone and email to secure timely payments, address concerns, and maintain positive relationships.
- Investigate and resolve billing discrepancies to ensure invoices are accurate and complete.
- Manage a portfolio of accounts proactively to reduce past-due balances and keep accounts current.
- Identify, investigate, and resolve cash application errors so payments are applied correctly.
- Investigate and resolve chargeback deductions, identify root causes, and implement corrective actions.
- Issue and distribute invoices accurately and on time.
- Process new contracts and sales, ensuring billing setup and related documentation are complete and correct.
- Collaborate with other departments to align billing with contract terms and sales activities.
- Resolve customer questions and complaints about billing, payments, and account status.
- Monitor accounts receivable and related transactions and maintain up-to-date records.
- Assist with customer account reconciliations and resolve discrepancies between customer records and internal systems.
- Support audits and contribute to process improvements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
