Collections Administrator

Medavie•St. John's, NL

About The Position

As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador. If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment. Reporting to the Supervisor, Billing, the Collections Administrator is responsible for overseeing the day-to-day service fee receivable collections of the Company. Major components of the position include the implementation of collection policies, the assignment of functions and the implementation of changes to improve the overall service level of the billing department, review status of delinquent accounts and initiation of appropriate collection processes. Assessing and improving overall collection performance is expected – both current and long term, to meet company objectives. MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs. Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest. We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute. If you share our mission of improving the wellbeing of Canadians, join our team. We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Requirements

Minimum Grade 12 diploma.
Data entry.
Billing/Accounting.
Thorough working knowledge of computer programs such as Microsoft office and computerized accounting software.
Effective oral and written communications.
Possess interpersonal skills in dealing with individuals and teams.
Proven and effective customer service telephone skills.
Ability to learn quickly and effectively use various computer billing and reporting systems.
Strong analytical and organizational skills
Ability to maintain confidential records and information.
Leads by example and practices good time management.

Nice To Haves

Business degree or diploma from a post-secondary institution is preferred.
Knowledge and/or expertise in finance and accounting preferred.

Responsibilities

Review status of delinquent accounts and initiate collection action by contacting each account and take appropriate actions.
Notify customers of delinquent accounts according to due dates.
Issue past due statements monthly in accordance with company policy, issue late notice letters to customers who are not current, monitor results, and follow-up with customers as necessary
Initiate appropriate follow-up action on mail returned as undeliverable
Research disputed delinquent account balances.
Notifies Supervisor of any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors
Prepare recommendations for account referrals to external collection agencies for severely delinquent accounts in accordance with company policy
Practice supportive communication techniques such as active and empathetic listening, excel in effective decision making, involves others in decision making when appropriate.
Demonstrate superior conflict resolution skills: balances assertiveness and sensitivity to achieve a successful outcome.
Provide relief for sick/vacation time for receptionist.