Collection Supervisor
About The Position
Under the supervision of the Site Manager / Manager of Mobile Operations / Field Supervisor / Assistant Manager, the Collection Supervisor assumes responsibility for supervising the staff in collections at fixed and/or mobile sites. This role monitors collection activities to ensure compliance with Standard Operating Procedures, serves as a resource for donor eligibility and phlebotomy complications, and is responsible for meeting projected production goals. The supervisor delegates duties to staff, coordinates with mobile chairpersons, promotes a positive image of CBC to the community, and performs the duties of a Site Manager in their absence. Community Blood Center (CBC), founded in 1958, has served Kansas and Missouri for over 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS, and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which operates across 17+ states, delivering one million blood products to 400+ U.S. hospitals annually. NYBCe also provides cellular therapies, specialty pharmacy, and medical services to numerous research, academic, and biopharmaceutical organizations, and its Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research. CBC is dedicated to helping patients and advancing global public health.
Requirements
- Trained on all tasks required of Donor Care Technicians I, II, III, IV & V (as applicable).
- Must be able to confidently communicate and interpret intermediate information in English to all members of the public and staff.
Nice To Haves
- Supervisory experience in service industry.
Responsibilities
- Assumes responsibility for supervising the staff in collections at fixed and/or mobile sites.
- Monitors the collection activities to ensure compliance with Standard Operating Procedures.
- Serves as resource for donor eligibility and phlebotomy complications.
- Responsible for meeting projected production goals.
- Delegates duties to staff; coordinates with mobile chairperson.
- Promotes positive image of CBC to community.
- Performs duties of Site Manager in their absence.
- Supervises blood collections at fixed/mobile sites.
- Functions as a resource for staff in regard to donor criteria and vein suitability.
- Functions as a resource for donor questions and concerns.
- Functions as a resource for difficult venipunctures.
- Reviews QC documentation.
- Ensures staff compliance with SOPs.
- Determines job assignments, breaks and mealtimes for staff.
- Coordinates with mobile chairperson and volunteers.
- Handles or seeks help for emergencies that occur.
- Ensures compliance with CBC safety policies and procedures.
- Maintains confidentiality of personal information regarding donors and staff.
- Responds to staffing problems, donor/staff complaints, and counsels donors and staff as needed.
- Provides written evaluation of staff in regard to performance and compliance with SOPs.
- Provides documentation when needed regarding staff behavior and/or attendance problems.
- Promotes customer service and a positive image of CBC to the community.
- Maintains prompt and regular attendance.
- Responsible for responding to temperature/humidity alarms (as applicable).
- Responsible for maintaining and reconciling monthly equipment inventory (as applicable).
Benefits
- $2,500.00 Sign On Bonus Available
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
