Collection Attendant

Goodwill Industries of Sacramento Valley & Northern•Carson City, NV

2h•Onsite

About The Position

Under the supervision of the ACC District Manager, the Collection Attendant is responsible for accepting donations from the public, distributing requisite receipts, sorting, stacking, and inventory of goods. This role involves providing quality customer service, greeting and assisting donors, and adhering to guidelines for accepting or rejecting donations. The attendant is also responsible for workstation organization, safely loading and unloading donated goods, maintaining site appearance and cleanliness, and keeping management informed of site needs. Specific customer service protocols are outlined for both Donation Xpress and Trailer sites, including greeting donors at their vehicle, assisting with unloading, offering receipts, and thanking them for their donations. The role also involves maintaining the appearance of the sites and ensuring equipment is in proper working order.

Requirements

Must be 18 years of age or older.
Ability to communicate effectively in English.
Ability to work a flexible work schedule, including weekends and holidays.
Must not present a direct threat to the safety and health of self, others or property.
Must provide proof of identification and eligibility to work in the United States of America.
May be required to pass a drug screening.
Must be able to perform essential functions Collection Attendant job description with or without reasonable accommodation.
Must meet qualitative and quantitative performance standards as established by the company.
Offers of employment may be contingent on satisfactory results of a criminal history background check.
Offers of employment may be contingent on satisfactory results of a drug test.

Responsibilities

Provides quality customer service in a timely and courteous manner to all donors.
Responsible for greeting and assisting donors in a friendly and courteous manner.
Responsible for accepting or rejecting donations according to the guidelines.
Sorts donations in the designated categories.
Adheres to principles of workstation organization.
Loads /Unloads donated goods safely and effectively.
Provides the proper attention to site appearance and cleanliness.
Keeps management informed as to the site needs.
Performs other duties as assigned.
Upon arrival, greets each donor at their vehicle.
Meets each donor with a dandex (cart) in hand at their vehicle.
Assists each donor with the unloading of all of their donations.
Rolls dandex (cart) into the donation center.
Offers each donor a receipt, show donor the receipt book.
Thanks each donor for their donation.
Maintains cleanliness and professional appearance of sites.
Upon arrival, greets each donor at their vehicle.
Assists each donor with the unloading of all of their donations.
Places donations in the trailer.
Offers each donor a receipt, show donor the receipt book.
Thanks each donor for their donation.
Maintains the appearance of trailer exterior and parking lot.
Assists in ensuring stairs and trailer are in proper working order.