Collection Sup Specialist

Meadville Medical Center • Meadville, PA

14h • Onsite

About The Position

This role involves communicating with Meadville Medical Center’s customer service department, patients, and outside agencies via telephone, electronic, and written correspondence. The specialist will perform collection agency, attorney/legal requests, and estate processes in a timely manner while meeting or exceeding production and quality standards. Maintaining strict confidentiality of all patient information is crucial. The role requires the ability to correctly state all charges, reimbursement, payments, adjustments, and patient responsibilities for MMC accounts, as well as effectively prioritizing and completing all assigned tasks. Additionally, the specialist will identify and process patient refunds. This role requires extensive computer use, general knowledge of internet navigation and research, email, fax transmission, scanning, and copy equipment.

Requirements

• High School Diploma
• One year experience with medical collections
• Knowledge of various payer groups
• Ability to work in high production environment
• Excellent customer service skills
• Attention to detail
• Ability to work in a fast-paced team environment
• Strong verbal and written communication skills
• Familiarity with Microsoft applications (including but not limited to Word and Excel)
• Extensive computer use
• General knowledge of internet navigation and research, email, fax transmission, scanning and copy equipment

Responsibilities

• Communicates with Meadville Medical Center’s customer service department, patients and outside agencies through telephone, electronic and written correspondence.
• Perform collection agency, attorney/legal requests and estate processes in a timely manner while meeting or exceeding production and quality standards.
• Maintains strict confidentiality of all patient information.
• Ability to correctly state all charges, reimbursement, payments, adjustments, patient responsibilities for MMC accounts.
• Effectively prioritize and complete all assigned tasks.
• Identify and process patient refunds.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED