Institutional Order Sup Specialist

Barnes & Noble•Clifton, NJ

About The Position

As an Institutional Order Support Specialist, you are responsible for assisting Retail stores and the business development team by providing product and service information, resolving product and service inquiries via email and/or telephone. Accountable for creating and maintaining B2B records. Responsible of processing institutional and events orders, placing orders with publishers, obtaining pricing and shipping quotes. You will work with various teams and vendors to address any inquiries. All team members back up other areas as needed for taking phone calls, responding to emails, processing orders and side by side training and supporting all areas of the support center as required for business needs.

Requirements

Excellent Microsoft Office Suite skills required
Excellent verbal and written communication skills
Ability to analyze customer situations and provide solutions
Troubleshooting, reporting and logical thinking skills
Organizational and teamwork skills required
Ability to organize, plan and prioritize workload and follow up
Communicate effectively, collaboratively, and comfortably with All.

Nice To Haves

Curious and continues to develop deep knowledge about books and the industry.
Prioritize customer experience above all else.
Support results and understand financial factors.
Enjoy working with people and value them.
Well-organized and manages time efficiently.
Excited by, adapts well to and thrives in a dynamic and changing work environment.
Shift gears quickly, prioritize and multi-task.
Persevere with confidence in the face of adversity and setbacks.
Use good judgment and make good decisions.
Exhibit focus and thoughtfulness.
Remain calm and in control when situations escalate.
Take responsibility for own actions.
Open to feedback and can reflect on this insight to develop and grow.

Responsibilities

Handle, research, and resolve all phone and email inquiries/requests from stores promptly, accurately, and efficiently
Complete all follow-up work related to customer orders
May be required to work in one or multiple queues and/or skill sets
Handle outbound calls/emails to multiple vendors for product/order inquiries
Placing orders with publishers by phone/email
Work with publisher to check price, availability, and terms
Work with traffic to arrange shipping
Support additional duties as necessary in high volume or promotional periods in service center
Complete work according to standards as determined by supervisor/manager
Adhere to work schedule as set by the needs of the contact center