Collection Specialist- Billingual
Painters Supply & Equipment Co•Taylor, MI
•Onsite
About The Position
We are looking for an experienced, dedicated, detail-oriented and communicative Collections Specialist that is bilingual in both English and Spanish, with at least 2 years of experience to join our finance team. The ideal candidate balances a firm approach to recovering overdue payments with a professional, customer-centric attitude to maintain positive business relationships. In this role, you will manage an assigned portfolio of accounts, identify delinquent payments and negotiate resolutions that ensure a healthy cash flow for the company.
Requirements
- Bilingual in both English and Spanish is required
- Minimum of 2 years of experience in collections, accounts receivable, or a high-volume billing environment.
- Strong verbal and written communication skills with the ability to handle difficult conversations with empathy and professionalism.
- Solid experience using accounting software (e.g., NetSuite, QuickBooks, SAP) and Microsoft Excel (VLOOKUPs and Pivot Tables preferred).
- Proven ability to influence and persuade customers to meet payment obligations.
- High level of accuracy in data entry and financial record-keeping.
- Ability to identify the root cause of non-payment and propose creative solutions.
- High School Diploma or GED required
Nice To Haves
- Associate’s degree in Finance, Accounting, or Business is a plus.
Responsibilities
- Monitor accounts receivable aging reports to identify overdue payments and prioritize collection efforts.
- Initiate outbound calls and emails to customers regarding delinquent accounts in a professional and persistent manner.
- Negotiate payment plans and settlements within company guidelines to resolve outstanding balances.
- Maintain precise, up-to-date records of all collection activities, payment promises, and customer interactions in the CRM/Accounting system.
- Investigate and resolve customer discrepancies or billing issues by collaborating with the sales and billing departments.
- Provide weekly status updates on high-risk accounts and collection progress to the Finance Manager.
- Ensure all collection activities adhere to state/federal regulations and company policies.
Benefits
- 401(k) program with company match
- Medical, Dental and Vision
- Company paid life andдиability insurance
- 3 weeks Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
