Collection Specialist

Spargo Inc•Reston, VA

2d•$20 - $21•Hybrid

About The Position

The Collections Specialist is responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. The Collections Specialist serves as the primary contact to external customers and collaborates with SPARGO’s internal departments to provide financial service support and overall customer support.

Requirements

Must be proficient with MS Word and Excel.
Excellent written and verbal communication skills.
Excellent customer service skills.
Organized and detail oriented.
Skill in establishing workload priorities and managing multiple tasks.
Effective working independently and part of a team.
2+ years of customer service experience.

Nice To Haves

Bachelor's degree or equivalent work experience preferred.
Accounts Receivable experience preferred.

Responsibilities

Monitor accounts receivable and identify overdue accounts.
Contact customers via phone and email with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan.
Provide thorough and accurate documentation of collection efforts for customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any payment progress.
Answer incoming customer calls and emails regarding billing issues, service questions and general concerns.
Process incoming payments; duties include entering payments into the database, sending paid invoices, and running credit cards, as necessary.
Attend and participate in client meetings and conference calls.
Maintain security protocols and adhere to PCI Compliance guidelines.
Perform other duties as assigned.