Collection Specialist

SouthState Bank • Winter Haven, FL

2d • Hybrid

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Requirements

• Minimum of a high school diploma or equivalent experience.
• Minimum of two (2) years collections or banking.
• Strong organizational, communication, and computer skills (particularly with Microsoft Office products).
• Knowledge of economic and accounting principles and practices, the ability to compile, code, categorize and calculate data.
• Strong communication skills.
• Microsoft Word, Excel, Outlook, Fiserv.

Nice To Haves

• Associates degree and/or equivalent experience preferred.

Responsibilities

• Locate and notify customers of delinquent accounts by mail, telephone, and email.
• Determine reasons for overdue payments and review loan documentation for terms and default requirements.
• Advise customers of necessary actions and develop strategies for repayment.
• Record information regarding financial status of customer and all collection efforts into the Fiserv Collection System.
• Process loan payments, phone transfers and wires the same day as received.
• Prepare required documents for recourse action as a result of no attempts on the customer’s behalf to rectify the debt. (Foreclosure, repossession, Charge off, etc.)
• Responsible for sending appropriate notices to customers as directed within the policy and procedures.
• Compliance with the banks Code of Conduct, Ethics, and other operating policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED