Collection Representative

Sun East Federal Credit Union • Concord Township, PA

1d • Onsite

About The Position

Sun East Federal Credit Union is currently seeking a Collections Representative to join our Collections Team. The Collections Representative is responsible for performing collection of assigned delinquent accounts by telephone, correspondence and email. This person will always put the member and fellow employees first every day, exemplifying Sun East's Mission and Values in all that you do.
The Collections Representative will determine an appropriate plan of action for each delinquent account, i.e., letter and telephone. Contacts members regarding delinquent accounts, including MasterCard and negative balances, and handles all follow-up work related to the member contact. Completes follow-up work for members who have not continued repayment schedule as agreed upon. Completes follow-up work of appropriate reports. Process deferments on qualifying loan products in a timely manner. Conducts all member contact in compliance with the Fair Debt Collection Practice Act and accomplishes the job of collecting in a dignified manner. Performs other related duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1 to 2 years of previous collections experience.
• Familiarity with collection laws.
• Good computer skills.
• Excellent communication skills.

Responsibilities

• Perform collection of assigned delinquent accounts by telephone, correspondence and email.
• Determine an appropriate plan of action for each delinquent account.
• Contact members regarding delinquent accounts, including MasterCard and negative balances.
• Handle all follow-up work related to member contact.
• Complete follow-up work for members who have not continued repayment schedule as agreed upon.
• Complete follow-up work of appropriate reports.
• Process deferments on qualifying loan products in a timely manner.
• Conduct all member contact in compliance with the Fair Debt Collection Practice Act.
• Accomplish the job of collecting in a dignified manner.
• Perform other related duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Flexible spending account (FSA)
• 401(k) plan with company match
• Life insurance
• Interest rate reduction on loans
• Employee discounts on things such as movie tickets, theme parks and local events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED