Collection Representative II

Velera

20h • Onsite

About The Position

The Collection Representative II utilizes various collection strategies and methodologies to contact consumers and negotiate payment in full, settle the account or establish payment arrangements on delinquent debt. This role manages a complete portfolio of charged-off accounts with principal balances of $2,501 and greater, requiring effective negotiation skills and strict compliance with all regulatory and company policies. The representative must have a solid understanding of credit bureau reporting (CBR) and leverage it in skip tracing efforts when appropriate, while also identifying resources to assist members in resolving their obligations and can incorporate that into their discussion.

Requirements

• Minimum (1) year collections or sales experience preferred
• High school education or GED equivalent

Responsibilities

• Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.
• Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater.
• Utilize various collection strategies and skip tracing techniques to locate right parties when necessary.
• Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions.
• Identify and provide resources to assist members in resolving their obligations.
• Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections.
• Establish and maintain payment arrangements consistent with company standards.
• Dorm, close, and make recommendations on accounts in line with established guidelines.
• Make second voice calls as necessary to assist other collectors.
• Follow up on specific accounts that meet department criteria to ensure all work has been completed.
• Evaluate accounts where resolution is not possible and recommend for further review when appropriate.
• Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges.
• Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies.
• Accurately and promptly document all account activity.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees