Collection Representative (Remote-WI)
About The Position
This position is for a Collection Representative, a fully remote role for residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee. It is a performance-driven opportunity with uncapped earning potential, where effort directly impacts income. The role involves joining a growing Collection Team, with the potential for top performers to achieve six-figure earnings by negotiating, building rapport, and closing resolutions. Collection Representatives work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions with dignity, respect, and professionalism. This role offers control over income, a clear path to success, and a professional environment that rewards effort and results.
Requirements
- Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
- Able to navigate multiple computer applications and databases.
- Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
- Able to overcome objections and obstacles to negotiate payment successfully.
- Reliable and responsible. Arrives on time and uses time productively.
- Possesses and demonstrates professional judgement.
- Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information.
- Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
- Self-motivation and committed to career success.
- Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company).
- High School Diploma or equivalent (i.e., GED) required.
- Ability to successfully complete company collector training program.
- Clear initial and annual criminal and background check.
Responsibilities
- Handle high-volume outbound and inbound calls with professionalism and confidence
- Negotiate payment arrangements that meet both consumer needs and company goals
- Consistently meet and exceed performance metrics (quality, compliance, collections)
- Maintain accurate documentation and follow all required laws and standards
- Build trust quickly through active listening, empathy, and strong communication.
- Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees.
- Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment.
- Updates account notes and other documentation in real time while working with consumers making few errors.
- Handles high volume of inbound consumer calls while on dialer and places outbound calls.
- Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call.
- Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed.
- Learns and operates with proficiency within the systems and programs used for collections
Benefits
- Paid medical insurance with personalized plan selection assistance
- Company provided Short-Term Disability, and basic Life Insurance
- Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
- Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time
- 401(k) with the option to deposit annual discretionary bonus
- Company-provided equipment
- Access Perks employee discount program (retail, travel, food, entertainment)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
