Collection Representative I

Velera

20h • Onsite

About The Position

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Collections Representative I utilizes various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt. The Collection Representative II manages a complete portfolio of charged off accounts, maintains effective negotiation skills, utilizes skip tracing techniques and remains compliant with all regulatory and company requirements and policies.

Requirements

• Minimum (1) year collections or sales experience preferred
• High school education or GED equivalent

Responsibilities

• Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
• Utilize various skip tracing techniques and collection strategies to locate right parties
• Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
• Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
• Establish and maintain payment arrangements consistent with our established guidelines.
• Dorm, close, and make recommendations on accounts in accordance with our established guidelines.
• Make second voice calls as necessary to assist other collectors.
• Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.
• Maintain thorough knowledge of FDCPA
• Document accounts accurately and quickly
• Perform all other duties as assigned.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees