Collection Representative I

Velera

1d•$15 - $18•Remote

About The Position

The Collections Representative I utilizes various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt. The Collection Representative II manages a complete portfolio of charged off accounts, maintains effective negotiation skills, utilizes skip tracing techniques and remains compliant with all regulatory and company requirements and policies. This position offers hourly base pay and is also eligible for commission based on collections performance.

Requirements

Minimum (1) year collections or sales experience preferred
High school education or GED equivalent

Responsibilities

Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
Utilize various skip tracing techniques and collection strategies to locate right parties
Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
Establish and maintain payment arrangements consistent with our established guidelines.
Dorm, close, and make recommendations on accounts in accordance with our established guidelines.
Make second voice calls as necessary to assist other collectors.
Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.
Maintain thorough knowledge of FDCPA
Document accounts accurately and quickly
Perform all other duties as assigned.