Collection Manager

NEIU•Chicago, IL

6d•Onsite

About The Position

The primary purpose of this management role is to execute, maintain, and oversee a variety of intricate student account functions, while providing excellent customer service to students, parents, and the NEIU community. This is an experienced, customer focused process and operations management role that is integral to the day-to-day operations of the Student Payment Services Office. Under the administrative direction of the Director of Student Payment Services, this role plans, implements, and continuously improves policies, procedures, and operational methods related to student account billing, payment plans, and collection functions, ensuring compliance, efficiency, and service quality.

Requirements

Any one or any combination of the following, totaling four (4) years (48 months), from the categories below: A. Bachelor’s degree in finance, accounting, and/or business 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s degree (120 semester hours) equals three (3) years (36 months) B. collection, consumer credit or business experience that required knowledge of collection methods and procedures
Three (3) years (36 months) of collection experience comparable to Collection Assistant Manager level or in other positions of comparable responsibility.

Nice To Haves

Working knowledge of Ellucian Banner system.
Working knowledge of Excel and Word.
Working knowledge with Touchnet System.

Responsibilities

Oversees online tuition payment plan enrollments, cancellations, recalculations, student communications, and delinquency notifications.
Develops, implements, and revises policies and procedures related to payment plan administration and collections processes.
Ensures compliance with federal, state, and university regulations related to billing and payment practices.
Conducts quality control reviews to ensure accuracy of account setup, billing, and communications.
Performs periodic operational reviews to improve efficiency, service delivery, and compliance.
Serves as primary backup to the Director of Student Payment Services for student refund processing and related semester to semester transitions.
Ensures adherence to accounting, auditing, and internal control standards in all refund-related processes.
Assists in reviewing and improving business workflows related to refunds and account reconciliation.
Interprets and applies institutional, state, and federal regulations impacting student refunds and financial transactions.
Approves, processes, and manages the collection of student emergency loans, including interest calculations and delinquency management.
Oversees assignment to state offset and other collection mechanisms for delinquent accounts.
Implements and monitors collection strategies, policies, and procedures to improve recovery rates and ensure compliance.
Conducts quality assurance reviews of collection activities and account handling.
Interprets and applies regulatory requirements governing collections and student financial obligations.
Assists the Accounts Receivable department with special projects and operational initiatives.
Supports policy development, workflow optimization, and cross-functional coordination related to receivables and collections.
May select, train, assign work, and evaluate performance of student aid, and student workers.
Performs other related duties as assigned.