Collection Coordinator

Wheeler Machinery•Salt Lake City, UT

10d•Onsite

About The Position

A Collection Coordinator provides day-to-day support for the Credit Department, assisting as a liaison between both external and internal customers. Collection Coordinators are responsible for managing a group of designated customer accounts, ensuring the customers are adhering to their credit terms, while providing quality customer service. This is a full-time, in-office position at our SLC Headquarters.

Requirements

High School Diploma (required)
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Excellent oral and written communication
Adapts well to change, and trusts that changes are made when necessary.
Excellent organization and time management
Team player who wants peers to succeed and is willing to help and collaborate rather than compete.
Trustworthy, accountable, reliable and does not require constant supervision.
Positive attitude that focuses on solutions to overcome challenges.

Nice To Haves

Associates degree in related field (preferred)
National Association of Credit Management (NACM) designation (preferred)
Credit and collection experience 1-2 years (preferred)

Responsibilities

Understand how to work and keep others safe in the work environment.
Participate in Continuous Improvement initiatives.
Contact customers with a past due balance via phone, email, written letters, and in person.
Create and manage customer relationships.
Contact new customers for company introduction.
Verify contact information and invoice and statement delivery preferences.
Provide monthly checks via phone calls, emails, and text messages.
Notify customers of any marketing of CAT promotions.
Answer phone calls as they come in and respond to emails promptly.
Monitor assigned accounts to identify any outstanding invoices or issues.
Work with internal departments to resolve customer disputes and other issues as they arise.
Ensure customers are receiving their invoices and statements.
Collect payments from customers.
Provide payment options over the phone/email for credit card or ACH.
Provide financing options with the CAT Card and/or CAT Financial.
Work with leadership to plan, prepare and present payment plans to customers that need assistance paying their past due account balance.
Reconcile accounts and resolve payment discrepancies.
Submit invoices into 3rd party platforms, when needed.
Partner with Accounts Receivable to ensure accurate posting of payments.
Crosstrain on team members’ duties and assist when needed.
Perform all other duties as assigned.