Collection and Monitoring Analyst - Remote

UnitedHealth Group•Austin, TX

4h•$60,200 - $107,400•Remote

About The Position

The Collection & Monitoring Analyst is a part of UnitedHealth Group's Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations. You will work under the direction of senior intelligence staff and contribute to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Solid online research skills, attention to detail, analytical thinking, and familiarity with social media and digital platforms are essential for success in this role. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional)
Foundational understanding of OSINT principles and ethical use of publicly available information
Familiarity with major social media platforms and online communities as information sources
Intermediate proficiency with Microsoft Office applications (Word, Excel, PowerPoint), and experience utilizing Microsoft 365 collaboration tools, including SharePoint, OneDrive, and Teams
Proven written communication skills with the ability to produce clear, structured, and objective reports
Demonstrated ability to follow established processes, manage multiple tasks, independently complete assigned research projects, and meet deadlines in an operational environment
Proven attention to detail and commitment to accuracy
Proven ability to independently manage assigned investigations, research activities, and analytical projects while contributing effectively as part of a team
Proven ability to maintain flexibility through changes, and follow guidance from senior staff
Demonstrated professional judgment and discretion when handling sensitive information
Demonstrated clear communicator who can summarize findings without speculation or bias
Demonstrated analytical thinking and problem-solving skills
Demonstrated ability to prioritize competing tasks and deadlines in a fast-paced operational environment
Demonstrated commitment to continuous learning and development of OSINT and intelligence analysis skills

Nice To Haves

Experience related to intelligence studies, criminal justice, international relations, or digital investigations
Experience working in an investigative support role, security operations center, or monitoring function
Experience producing investigative reports or documenting research findings and maintaining audit-ready notes
Exposure to social media monitoring, online research tools, or threat-related analysis

Responsibilities

Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources
Collect, organize, evaluate, and document relevant information associated with individuals of security concern in accordance with established procedures
Conduct background research, develop timelines, and track activities related to Persons of Interest (POIs)
Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information
Maintain clear and accurate case notes, source citations, and supporting documentation
Produce comprehensive POI reports that accurately document investigative findings and relevant threat-related information
Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization
Conduct monitoring of known threats or heightened risk periods by identifying, assessing, and reporting relevant online indicators
Identify and report threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations
Escalate identified risks or anomalies to appropriate intelligence or security personnel following established workflows
Draft concise intelligence summaries, monitoring updates, POI reports, and incident support notes for internal stakeholders
Conduct real-time or near-real-time monitoring and report relevant findings to stakeholders
Conduct triage and intake of intelligence-related requests, ensuring appropriate prioritization of tasks, and documenting investigative activities in accordance with established procedures
Follow established workflows, documentation standards, and information-handling requirements
Contribute to team metrics, reporting accuracy, and continuous improvement efforts