Collection Analyst

Toshiba Global Commerce Solutions - External • Durham, NC

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About The Position

Toshiba Global Commerce Solutions is seeking a Collections Analyst to manage collections and resolution activities for an assigned customer portfolio. The role focuses on collecting past-due invoices, resolving billing disputes, maintaining accurate invoicing through vendor portals, and reducing accounts receivable delinquency. Success requires strong interpersonal, analytical, negotiation, and problem-solving skills, along with the ability to build effective relationships with internal teams and external customers.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
• Approximately 5+ years of relevant experience in collections or accounts receivable.
• Demonstrated experience managing high-volume collections, billing procedures, and invoicing requirements.
• Strong analytical skills, including the ability to document, analyze, and troubleshoot cross-functional processes.
• Proven ability to build and maintain strong working relationships with customers and internal departments.
• Excellent organizational, verbal, and written communication skills in English.
• Effective time management skills, including the ability to plan, prioritize, and meet monthly cash and departmental objectives.
• Proficiency in Microsoft Excel and Word, with the ability to learn new systems quickly.
• Ability to work effectively in a fast-paced, team-oriented environment with stringent monthly deadlines.

Nice To Haves

• Experience using Oracle or a similar ERP system.
• Experience working with customer or vendor invoicing portals.
• Spanish language proficiency.
• Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

Responsibilities

• Manage collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency.
• Identify root causes of accounts receivable delinquency and implement collection strategies to improve cash flow and Days Sales Outstanding (DSO).
• Upload invoices accurately and on time into customer and vendor portals.
• Generate and distribute invoice copies and customer statements as needed.
• Reconcile past-due balances and collaborate with billing, operations, sales, and customers to resolve disputes, discrepancies, and unpaid balances.
• Establish and maintain collaborative working relationships with customers, vendors, and internal cross-functional teams.
• Support Cash Applications by responding to customer inquiries related to payment application.
• Identify process improvement opportunities and support additional management directives as needed.

Benefits

• Group health coverage (medical, dental, and vision).
• Employee Assistance Programs.
• Pre-tax spending accounts.
• 401(k) plan with company match.
• Company-provided life insurance.
• Pet insurance.
• Employee discounts.
• Paid holidays, paid vacation, and sick/personal days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level