Collection Representative

Firstsource

12d•Onsite

About The Position

Firstsource Advantage is hiring full-time Account Representatives in Collections for its Amherst, New York team. Representatives speak with customers about their financial situations, identify appropriate payment solutions, and help customers work toward resolving account balances. The role involves inbound and outbound calls, handling confidential customer information, following applicable regulations and company procedures, and working toward performance goals for call quality, customer resolutions, and collection results. Training is Monday through Friday, 8:30 a.m. to 5:00 p.m. The regular Monday–Friday schedule consists of scheduled shifts between 8:00 a.m. and 8:00 p.m., including three-day shifts per week and two afternoon/evening shifts per week. No weekends are required. Starting pay is $19.00 per hour, and the listed start date is Monday, October 26th. The company describes a supportive, team-oriented environment, paid training, opportunities for career advancement, and skill development in customer service, financial services, negotiation, and account resolution. Benefits are available after 90 days. Other duties may be assigned as needed. The employer is Firstsource Transaction Services USA, Inc., which states that it is an equal opportunity employer and is dedicated to affirmative action to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Requirements

High school diploma or GED.
At least six months of customer service or sales experience.
Stable work history and a professional demeanor.
Strong communication, computer, and problem-solving skills.
Ability to handle confidential information with care and discretion.
Reliable, self-motivated, and goal-oriented.
Comfort working in a performance-driven environment.

Responsibilities

Speak with customers to understand their financial situations and identify appropriate payment solutions.
Handle inbound and outbound calls professionally, patiently, and empathetically.
Help customers work toward resolving their account balances.
Protect confidential customer information.
Follow applicable federal and state regulations and company procedures.
Work toward performance goals related to call quality, customer resolutions, and collection results.
Perform other duties as assigned as needed.