Collection Analyst

Apex Companies

2d•$29 - $32•Onsite

About The Position

The Collection Analyst is responsible for supporting the timely collection of outstanding client invoices, maintaining accurate collection records, and partnering with internal teams and clients to resolve payment issues. This role supports cash flow management by proactively monitoring receivables, communicating with clients and project teams, and ensuring follow-up activities are completed in accordance with established collection processes. Fueled by high quality delivery, exceptional client retention, and strategic acquisitions, Apex Companies continues to rank among the fastest-growing firms in the AEC industry, recently recognized by the Zweig Group for our industry-leading growth. Our success is grounded in strong leadership, a collaborative culture, and a shared commitment to delivering exceptional outcomes. As we continue to grow, we’re focused on building a team of high-performing professionals who are ready to lead, collaborate, and push what’s possible. At Apex, you don’t just join a company, you help shape what comes next.

Requirements

Three or more years of experience in accounts receivable, collections, and customer service.
Strong communication skills with the ability to interact professionally with clients and internal teams.
Strong attention to detail when updating and maintaining customer account records.
Ability to resolve complex payment issues.
Ability to manage multiple priorities in a timely manner.
Proficiency with Microsoft Excel, Outlook, and accounting or ERP systems; experience with Deltek Vantagepoint is an advantage.

Nice To Haves

An associate’s or bachelor’s degree in accounting, finance, business administration, or a related field is preferred.

Responsibilities

Manage the collections for one of the four business units within Apex.
Monitor assigned accounts receivable balances and identify past-due invoices requiring follow-up, per the client payment terms.
Contact clients regarding outstanding balances, payment status, remittance details, and invoice questions.
Collaborate with project managers, project accountants, and other internal teams to resolve collection matters.
Record and review collection activity, client responses, payment commitments, and follow-up actions in the appropriate tracking tool.
Identify, track and maintain payment portal access for applicable client accounts within the business unit.
Review aging reports and prioritize collection efforts based on balance, age, risk, and business needs.
Prepare collection updates, reports, and status summaries for management review.
Support recurring collection meetings by providing account updates, recommended next steps, and follow-up status.
Escalate high-risk accounts, delinquent balances, or unresolved disputes to management in a timely manner.
Maintain professional client relationships while supporting timely payment and adherence to agreed payment terms.
Support demand letter preparation, collection agency submissions, and other escalation procedures as directed.
Support process improvements related to collections tracking, reporting, and client communication.