Collection Agent Job Openings (Full-Time)
About The Position
As a Collections Agent, you will work with customers to resolve past-due consumer accounts and help them find appropriate ways to bring their accounts current. You will use ethical recovery strategies, negotiation skills, and a customer-focused approach to discuss payment options and secure timely payments. You will receive paid, on-the-job training to develop your knowledge of collection strategies, contact center technology, products, and business processes. This is an experienced-level opportunity for someone who is confident, persuasive, professional, and motivated by helping customers while achieving recovery goals.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
- Customer-focused, empathetic, patient, and professional approach.
- Ability to type accurately at 20+ words per minute.
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding of the Windows operating system.
- Strong organizational skills with the ability to multitask, stay focused, and work independently.
- Highly reliable with consistent attendance and punctuality.
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
- Comfortable working in a fast-paced environment where processes and priorities may change.
- Strong team orientation with a positive and professional attitude.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Responsibilities
- Make outbound calls and receive inbound calls to discuss and resolve open customer accounts.
- Use contact center technology and recovery strategies to locate and communicate with the appropriate parties.
- Understand each customer's situation and identify appropriate payment options.
- Negotiate payment arrangements with empathy, tact, and professionalism.
- Respond effectively to customer concerns and objections while working toward account resolution.
- Follow all required scripts, policies, procedures, and ethical recovery practices.
- Meet monthly performance and recovery goals.
- Maintain positive and professional relationships with customers while representing the brand.
- Attend required meetings and training and stay up to date on program, system, and process changes.
- Maintain required attendance, punctuality, and work schedule adherence.
- Perform other duties as assigned.
Benefits
- Paid, on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
