Collection Agent Job Openings (Full-Time)

MCI Careers•,

5d•Remote

About The Position

MCI is seeking a Collections Agent to work with customers to resolve past-due consumer accounts and help them find appropriate ways to bring their accounts current. The role involves using ethical recovery strategies, negotiation skills, and a customer-focused approach to discuss payment options and secure timely payments. Successful candidates will receive paid, on-the-job training to develop their knowledge of collection strategies, contact center technology, products, and business processes. This is an experienced-level opportunity for someone who is confident, persuasive, professional, and motivated by helping customers while achieving recovery goals. To be considered, applicants must complete a full application on the company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent.
Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
Excellent verbal, written, and interpersonal communication skills.
Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
Customer-focused, empathetic, patient, and professional approach.
Ability to type accurately at 20+ words per minute.
Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Basic understanding of the Windows operating system.
Strong organizational skills with the ability to multitask, stay focused, and work independently.
Highly reliable with consistent attendance and punctuality.
Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
Comfortable working in a fast-paced environment where processes and priorities may change.
Strong team orientation with a positive and professional attitude.
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Responsibilities

Make outbound calls and receive inbound calls to discuss and resolve open customer accounts.
Use contact center technology and recovery strategies to locate and communicate with the appropriate parties.
Understand each customer's situation and identify appropriate payment options.
Negotiate payment arrangements with empathy, tact, and professionalism.
Respond effectively to customer concerns and objections while working toward account resolution.
Follow all required scripts, policies, procedures, and ethical recovery practices.
Meet monthly performance and recovery goals.
Maintain positive and professional relationships with customers while representing the brand.
Attend required meetings and training and stay up to date on program, system, and process changes.
Maintain required attendance, punctuality, and work schedule adherence.
Perform other duties as assigned.