Colleague Relations Consultant

Hartford Healthcare•Hartford, CT

5d•Hybrid

About The Position

Hartford HealthCare is launching a new Centralized Colleague Relations Department—a strategic, system‑wide function designed to elevate how we support our 40,000+ colleagues across the organization. This is a unique opportunity to help build a best‑in‑class model from the ground up, driving consistency, fairness, and proactive solutions that strengthen the colleague experience. As a key member of this newly created team, you will apply data-driven insights, standardized practices, and deep HR expertise to deliver meaningful, sustainable impact. You will play a critical role in shaping how colleagues are supported, heard, and empowered across Hartford HealthCare for years to come. Help us define the future of Colleague Relations—join us and make your mark. The Colleague Relations Consultant manages moderately complex colleague relations issues, applying sound judgment and a thorough understanding of organizational policies. This role also provides strategic guidance and coaching to managers and leaders on effectively addressing colleague-related concerns.

Requirements

Bachelors in Business, Human Resources or related field required
3+ years employee relations experience or comparable experience in the HR capacity
Superior customer service orientation and ability to respond in a constructive and timely manner.
Must be self-directed and motivated. Work with minimal supervision and exercises common sense and strong independent judgment to problem-solve.
Has the ability to identify core issues and resolve them via effectively utilizing available resources.
Consistently works with integrity to develop strong trusting relationships and handle confidential information with discretion.
Proficiency in Microsoft Office and a willingness to learn HRIS platforms (prior HRIS experience a plus)
Willing and able to travel between HHC locations as needed.

Responsibilities

Investigates moderate-risk and moderately complex colleague relations requests.
Interpret and apply HR policies in nuanced situations.
Partners with cross-functional teams, including Centers of Excellence (COEs), Legal, and Field HR, to resolve colleague relations cases.
Guides leaders through the performance improvement process utilizing coaching and development, formal corrective action and decision guide tools.
Partner with Field HR team to determine need for strategic planning, identify engagement and retention opportunities and execute HHC recommended solutions.
Coordinates case life cycle from opening through triage and resolution; Maintain appropriate case documentation and case tracking.