Collateral Services Manager II

JPMorgan Chase & Co. • Jersey City, NJ

23h • $98,800 - $138,000

About The Position

As a Collateral Services Manager II within JPMorganChase’s Lending Services team, you will oversee the documentation and processing of collateral for a diverse portfolio of loans. You will ensure compliance with bank policies and regulatory standards while driving efficient, timely service and contributing to loan lifecycle activities.

The role involves prioritizing work, resolving complex situations, collaborating with internal and external stakeholders, and building trusted relationships. You will manage a team, mentor junior colleagues, and make decisions that support department-level performance. Critical thinking, problem-solving, emotional intelligence, and effective communication are important to success in the role.

Requirements

• Three years of experience managing loan collateral documentation.
• Proficiency in strategic planning and time management to optimize operations.
• Advanced critical-thinking and problem-solving skills to analyze and resolve complex challenges.
• Ability to build and maintain trusting relationships using emotional intelligence and communication skills.
• Proven ability to mentor and guide junior colleagues.
• Effective interpersonal skills that facilitate clear communication and positive stakeholder engagement.

Nice To Haves

• Expertise in a lending services environment and ability to make impactful team-based decisions.
• Track record of managing multiple tasks efficiently and leveraging AI/ML to enhance lending processes and decision-making.
• Skill in managing change initiatives and adapting services to changing market conditions and technologies.
• Market product knowledge to align lending services with industry trends and client needs.
• Ability to create quantitative reports to track performance and support strategic planning, implement anti-fraud measures, and apply cybersecurity best practices.
• Leadership in project management to execute lending service initiatives and achieve strategic objectives.

Responsibilities

• Oversee documentation and processing of loan collateral, ensuring compliance with bank policies and regulatory standards.
• Use strategic planning and critical thinking to manage and prioritize tasks and address complex situations.
• Collaborate with internal and external stakeholders and build and maintain trusting relationships.
• Mentor and guide junior colleagues in their professional growth and development.
• Drive efficiency in loan collateral services and make impactful decisions at the department level.
• Use emotional intelligence and effective communication to improve stakeholder engagement and team dynamics.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed