Collateral Risk Coordinator

Alerus • Minnetonka, MN

2d • $55,000 - $75,000

About The Position

The Collateral Risk Coordinator coordinates real estate valuation and environmental due diligence orders across the organization. The role supports the process from initial request through final delivery and closeout, including validating requests, confirming products, engaging vendors, managing the order pipeline, conducting operational quality control, and communicating with internal stakeholders and external service providers.

The Coordinator maintains accurate order and vendor records, supports departmental service-level expectations, and identifies and escalates issues requiring additional review. The role works closely with department leadership and other Collateral Risk personnel to support consistent collateral risk processes across commercial, residential, and agricultural lending.

Requirements

• High school diploma or equivalent.
• Two or more years of experience in banking, loan operations, mortgage operations, underwriting support, real estate valuation, appraisal coordination, environmental due diligence, or a related financial-services function.
• Strong organizational and problem-solving skills, including the ability to manage a high volume of time-sensitive requests accurately and consistently while meeting service-level expectations.
• Strong customer-service and communication skills, including the ability to work professionally and responsively by telephone, email, and workflow systems with internal stakeholders and external service providers.
• Ability to review information for completeness and consistency, follow established procedures and decision guidance, exercise sound judgment, escalate issues appropriately, and handle confidential information with discretion.
• Proficiency with Microsoft 365 applications and the ability to learn valuation order management, loan origination, workflow, document management, and secure file transfer systems.

Nice To Haves

• Additional education in banking, finance, business, real estate, or a related field.
• Familiarity with commercial, residential, or agricultural real estate lending and related appraisal, evaluation, environmental due diligence, or collateral processes.
• Experience with ValueLink, nCino, Salesforce, Fiserv Nautilus/Director, ShareFile, or MOVEit.

Responsibilities

• Receive and validate appraisal, evaluation, reconsideration-of-value, and environmental requests from lending business lines, obtaining missing property, transaction, access, and supporting information as needed.
• Review order information for completeness and confirm the appropriate valuation or environmental product using established procedures, system rules, department guidance, and assistance from department personnel as needed.
• Return incomplete or inaccurate requests for correction and escalate unresolved, unusual, or complex matters through established department channels.
• Enter, maintain, and manage orders in the valuation order management platform from initial request through final delivery and closeout.
• Engage approved appraisers, appraisal management companies, environmental providers, and other vendors using established assignment guidance and automated or manual workflows; obtain bids, fee quotes, and estimated delivery dates when required.
• Monitor the shared order pipeline, vendor acceptance, property inspection status, due dates, and report delivery; follow up on delayed or outstanding assignments and escalate service concerns when appropriate.
• Communicate with producers, production assistants, Loan Operations, underwriting personnel, reviewers, vendors, and other stakeholders about order status, missing information, timing, and service issues.
• Perform operational quality-control checks to confirm completed reports are associated with the correct orders and required products and supporting documentation have been received.
• Maintain approved provider records and credentialing information; follow up on outstanding requirements, verify updated documentation, and complete required system approval steps.
• Support departmental procedures, controls, reconsideration-of-value administration, compliance requests, audits, examinations, system testing, vendor-management activities, and process-improvement initiatives as assigned.

Benefits

• Competitive compensation including base salary and bonus and/or incentive opportunities.
• Medical, dental, vision, life, and long-term disability insurance.
• 401(k) and ESOP for retirement savings.
• Flexible time off, company-paid holidays, parental leave, and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED