Collateral Processor

PNC•Pittsburgh, PA

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Processor within PNC's Home Lending organization, you will be based in Pittsburgh, PA, Brecksville, OH or Birmingham, AL. Utilizing standard procedures, executes standard collateral processing activities. May have specific responsibility for specialized product or functional area. Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received. Reviews transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree
No Required Certification(s)
No Required License(s)
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures

Nice To Haves

Strong written communication skills.
Excellent organizational and time management abilities.
Effective problem resolution and critical thinking skills.
Proficient knowledge of PNC’s documentation and compliance requirements.
Advanced PC skills and ability to navigate multiple systems.
Ability to read and interpret complex loan documents.
Detail-oriented with a high level of accuracy.
Business Administration
Corporate Finance
Documentations
Economic Policy
Investment Management
Legal Operations
Real Estate
Trading Strategies

Responsibilities

Works with internal or external service partners to research and resolve corrections to home equity loan documentation.
Has the ability to analyze documents and requests.
Ability to work independently to handle branch or customer escalations and disputes while delivering exceptional client experiences aligned with the PNC CARES model.
Must have the ability to communicate with branch partners, internal service partners and vendors to pro-actively pursue resolution of issues.
Manage a pipeline of loan applications, leveraging EMU tools for tasking while delivering exceptional client experiences aligned with the PNC CARES model.
Achieve performance metrics including booked unit goals, end-to-end cycle time and NPS targets.
Executes standard collateral processing activities.
Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and may resolve exceptions and escalates appropriately.
May interact with customers.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides responses and documentation to inquiries and ad hoc requests.
Completes research.
Provides feedback on workflow and work received.
Reviews transactions and related documents.
Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level
and years of service.