Account Processor - Collateral Liquidation Team

U.S. Bank • Cincinnati, OH

1d • $20 - $23 • Hybrid

About The Position

This role supports U.S. Bank’s vehicle collateral protection efforts by managing impound‑related activities for customer vehicle accounts where the Bank holds a lien. This role serves as a critical intake point into the Repossession and Collateral Liquidation process and helps mitigate financial loss by ensuring timely, compliant decision‑making. The position combines document processing, external partner communication, negotiation, and operational judgment. While this is not a call‑center role, it requires frequent phone interaction with impound and tow facilities.

Requirements

• High school diploma or equivalent
• Typically three to five years of experience in clerical, operations, or customer service–focused roles

Nice To Haves

• Strong verbal communication skills and comfort with phone‑based partner communication
• Ability to handle difficult or sensitive conversations professionally
• Attention to detail in documentation, recordkeeping, and compliance
• Sound judgment and decision‑making skills when evaluating financial risk and cost
• Ability to manage multiple time‑sensitive tasks and deadlines
• Proficient computer and system navigation skills, including Microsoft Office applications
• Experience working with external vendors, documentation workflows, or regulated processes
• Exposure to impound facilities, repossession, collateral liquidation, or similar vendor‑facing operations

Responsibilities

• Manage inbound impound notices received via mail, internal systems, and vendor sources
• Review and process documentation related to impounded vehicles where U.S. Bank holds a lien
• Communicate directly with impound and tow facilities to confirm vehicle status, storage conditions, and next steps
• Notify customers as required and document all activity in internal systems
• Evaluate whether it is in U.S. Bank’s best financial interest to recover an impounded vehicle
• Coordinate vehicle pickup and transition into the repossession process when recovery is approved
• Support state‑law‑driven and time‑sensitive processes to prevent loss of collateral or lien position
• Maintain accurate, detailed records to ensure compliance and audit readiness
• Negotiate storage fees and related costs with impound facilities when appropriate

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees