Account Processor - Collateral Liquidation Team
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This role supports U.S. Bank’s vehicle collateral protection efforts by managing impound‑related activities for customer vehicle accounts where the Bank holds a lien. This role serves as a critical intake point into the Repossession and Collateral Liquidation process and helps mitigate financial loss by ensuring timely, compliant decision‑making. The position combines document processing, external partner communication, negotiation, and operational judgment. While this is not a call‑center role, it requires frequent phone interaction with impound and tow facilities.
Requirements
- High school diploma or equivalent
- Typically three to five years of experience in clerical, operations, or customer service–focused roles
Nice To Haves
- Strong verbal communication skills and comfort with phone‑based partner communication
- Ability to handle difficult or sensitive conversations professionally
- Attention to detail in documentation, recordkeeping, and compliance
- Sound judgment and decision‑making skills when evaluating financial risk and cost
- Ability to manage multiple time‑sensitive tasks and deadlines
- Proficient computer and system navigation skills, including Microsoft Office applications
- Experience working with external vendors, documentation workflows, or regulated processes
- Exposure to impound facilities, repossession, collateral liquidation, or similar vendor‑facing operations
Responsibilities
- Manage inbound impound notices received via mail, internal systems, and vendor sources
- Review and process documentation related to impounded vehicles where U.S. Bank holds a lien
- Communicate directly with impound and tow facilities to confirm vehicle status, storage conditions, and next steps
- Notify customers as required and document all activity in internal systems
- Evaluate whether it is in U.S. Bank’s best financial interest to recover an impounded vehicle
- Coordinate vehicle pickup and transition into the repossession process when recovery is approved
- Support state‑law‑driven and time‑sensitive processes to prevent loss of collateral or lien position
- Maintain accurate, detailed records to ensure compliance and audit readiness
- Negotiate storage fees and related costs with impound facilities when appropriate
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
