Collateral Processor Specialist - Retail Bank Operations

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Collateral Processor Specialist within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA, Cleveland, OH or Miamisburg, OH. Schedule: Monday - Friday 7:00am -4:00 pm EST Utilizing standard procedures, executes complex or escalated collateral processing activities. May have specific responsibility for specialized product or functional area. Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Facilitates, coordinates and supports training and of new employees and junior team members. Provides responses and documentation to inquiries and ad hoc requests. Completes complex research. Provides feedback on workflow and work received. Reviews unique transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Monitors and drives report validation and analysis.

Requirements

Must be able to coordinate with internal and external partners to resolve title issues
Must have clear and concise notes on multiple systems
Clear communication with requestors through email and phone services
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 4+ years of related business or functional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Associates degree
No Required Certification(s)
No Required License(s)
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Business Administration
Corporate Finance
Documentations
Economic Policy
Investment Management
Legal Operations
Real Estate
Trading Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures

Responsibilities

Review title binders to determine if there is an outstanding unreleased lien
Verify public records through county websites and offices
Coordinate with internal and external partners to resolve title issues
Research legal descriptions and verify they are correct and match deed
Assess fees to correct title issues
Monitor pipeline of 100-200 accounts meeting timely deadlines
Request releases for prior mortgages
File a title claim
Maintain clear and concise notes on multiple systems
Provide clear communication with requestors through email and phone services
Executes complex or escalated collateral processing activities
Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
Identifies and may resolve exceptions and escalates appropriately
Ensures the appropriate materials and documentation are available to complete transactions
Facilitates, coordinates and supports training and of new employees and junior team members
Provides responses and documentation to inquiries and ad hoc requests
Completes complex research
Provides feedback on workflow and work received
Reviews unique transactions and related documents
Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
Monitors and drives report validation and analysis

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service