Collateral Processor Senior - Retail Bank Operations

PNC Bank•Miamisburg, OH

6d•Onsite

About The Position

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Collateral Processor Sr within PNC's Retail Bank Operations organization, you will be based in Miamisburg, OH. Schedule: Monday - Friday 7:00am - 4:00pm EST We are seeking a detail-oriented and self-motivated professional who thrives in a fast-paced environment and can effectively manage multiple priorities throughout the day. This role requires a high degree of accuracy, critical thinking, and the ability to quickly adapt to changing business needs and priorities. Key responsibilities include reviewing and quality-checking the work of others, processing and setting up loans, completing reporting activities, and ensuring tasks are completed accurately and efficiently. The ideal candidate must be flexible, able to pivot between responsibilities as needed, and capable of retaining and applying new information in an evolving environment. This position is ideal for someone who is proactive, highly organized, and able to balance quality, efficiency, and adaptability in a dynamic work environment. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Strong attention to detail and commitment to accuracy
Ability to adapt quickly to changes in processes and priorities
Basic to intermediate Excel knowledge
Self-driven with the ability to work independently
Strong information retention and learning agility
Critical thinking and problem-solving skills
Effective written and verbal communication
Strong organizational and time management skills
Ability to manage and complete multiple tasks simultaneously while meeting deadlines
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Nice To Haves

Experience performing quality reviews or auditing work preferred
Business Administration
Corporate Finance
Documentations
Economic Policy
Investment Management
Legal Operations
Real Estate
Trading Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures

Responsibilities

Utilizing standard procedures, executes complex or escalated collateral processing activities.
May have specific responsibility for specialized product or functional area.
Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and may resolve exceptions and escalates appropriately.
May interact with customers.
Ensures the appropriate materials and documentation are available to complete transactions.
Supports training of new team members.
Provides responses and documentation to inquiries and ad hoc requests.
Completes research.
Provides feedback on workflow and work received
Reviews transactions and related documents.
Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.