Collateral Loan Reviewer

TEKsystems • Pensacola, FL

1d • $28 - $28 • Hybrid

About The Position

We’re seeking a detail-oriented, customer-focused professional to support members through the mortgage assumption and ownership transfer processes. This role blends high-volume phone support, document review, and compliance work, often helping members during important or sensitive life events.

Requirements

• Strong phone and customer service skills
• Ability to multitask in a fast-paced, phone-driven environment
• High attention to detail and organization
• Comfortable being on the phone most of the day

Nice To Haves

• Empathetic and professional in sensitive situations
• Self-motivated, dependable, and detail-oriented
• Able to work independently while contributing to a team
• Strong communicator with a “go-getter” mindset

Responsibilities

• Handle 15–20+ inbound calls daily, plus outbound follow-ups
• Guide members through the mortgage assumption application process
• Respond to email inquiries and maintain accurate loan records
• Perform administrative tasks (ordering documents, system notes, follow-ups)
• Support processors/examiners by reviewing and validating files
• Track applications from initial contact through closing
• Review legal/mortgage documents (deeds, trusts, POAs, probate filings)
• Validate ownership and Successor in Interest status
• Ensure compliance with regulatory and investor guidelines
• Identify discrepancies and maintain accurate documentation

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed