Collaboration Engineer-FT Days-ARMC
About The Position
At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact. Adena offers growth opportunities through relationships, mentorship, and opportunity. Caregivers are encouraged to explore career paths that fit their strengths and interests through emerging leader and leadership development programs, tuition assistance and education support, skill-building and lateral career opportunities, and visibility with leaders who recognize potential early. This position is responsible for supporting basic VoIP Network and Routing environments and providing basic system administration for Cisco VoIP environments. In addition to basic troubleshooting, this role is also responsible for add, move, change and delete activities for the VoIP and collaboration platforms.
Requirements
- Bachelor’s Degree or 5yrs of equivalent experience
- 5-7 years’ work experience
- Strong Customer Service skills are required.
- Clearly and consistently communicates with caregivers and technical teams about the status and progress on issues.
- Generates & implements clear and consistent documentation of customer environments.
- Interacts directly with customers via phone, ticketing and in person.
- Applies analytical skills and technical knowledge to solve technology problems of moderate to high complexity.
- Uses knowledge of technology, products and services to troubleshoot and maintain networking solutions of all sizes
- Invests time in continued education to learn new technologies.
- Good verbal communication skills, strong work ethic, and a positive attitude.
- Strong desire to learn and grow in a dynamic, fast paced and collaborative work environment.
- Basic operation system, virtualization and networking knowledge.
Nice To Haves
- Computer Technology (Major/Area of Concentration)
- CCNP or a combination of certifications, education and work experience
- Lean Six Sigma White Belt and/or ITIL certification
- Cisco Collaboration support experience or CCNA Collaboration
- Experience with Cisco Collaboration Solutions, 3rd party integrations into Cisco Collaboration systems, Cisco Route/Switch, end user applications (CAD/CSD/ Finesse/CUIC, Jabber, etc.)
Responsibilities
- Will act as a technical support resource for assigned issues and work closely with the technical teams to resolve problems.
- Performs analysis and diagnosis of system problems.
- Monitors and maintains customer collaboration and networking systems to provide a reliable, consistent and enjoyable user experience.
- Provides advanced level technical support for numerous technologies to customers.
- Effectively utilizes lab setups to recreate and solve problems
- Maintains and optimizes collaboration system configurations Performs adds, moves, changes and deletes related to Cisco VoIP user and/or device administration
- Participates in on-call 24x7 on-call rotation with support team
- Leads small to medium sized projects and provides stakeholders with status reports regarding project assignments.
- Demonstrates knowledge of and supports hospital and IT mission, vision, value and promise statements, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior
Benefits
- Competitive compensation and benefits
- 3.5% retirement match with automatic annual increase
- PTO that grows with tenure
- Strong healthcare coverage options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
