Collaboration Services Engineer

Trane Technologies•Davidson, NC

9h•Hybrid

About The Position

The Collaboration Services Engineer is responsible for the engineering, deployment, administration, support, and continuous improvement of collaboration technology across Trane Technologies. The primary focus of this role is Microsoft Teams Rooms, conference-room audio/video systems, and enterprise digital signage. This role translates business and user needs into reliable, secure, and supportable solutions. The engineer works closely with IT infrastructure, networking, security, service operations, business stakeholders, site teams, installation partners, and managed service providers to deliver consistent experiences across the enterprise. The successful candidate combines hands-on technical capability with strong customer service, vendor coordination, documentation, and project execution skills. The role may support high-visibility executive meetings, leadership events, town halls, board activities, and other time-sensitive business engagements.

Requirements

Bachelor’s degree in information technology, computer science, engineering, audiovisual technology, or a related field; equivalent experience may be considered.
Three or more years of experience supporting collaboration technology, Microsoft 365, audiovisual systems, conference rooms, digital signage, or related enterprise IT services.
Hands-on experience troubleshooting Microsoft Teams meetings, Teams Rooms, room peripherals, displays, cameras, microphones, speakers, and connectivity issues.
Experience with structured incident and request management, preferably using ServiceNow or a similar IT service-management platform.
Ability to read technical documentation, wiring or signal-flow diagrams, device specifications, and implementation plans.
Strong written and verbal communication skills, with the ability to explain technical issues to executives, business users, vendors, and IT teams.
Demonstrated customer-service mindset, sound judgment, organization, and ability to work effectively under time pressure.
Willingness to travel occasionally and provide scheduled or event-related support outside normal business hours when needed.

Nice To Haves

Experience administering Microsoft Teams Rooms Pro, Teams Admin Center, Microsoft 365, Exchange room resources, Entra ID, Intune, or related Microsoft services.
Experience with Appspace or another enterprise digital-signage platform.
Experience with AV technologies such as Q-SYS, Logitech, Crestron, Biamp, Shure, Extron, Poly, Yealink, or comparable platforms.
Familiarity with Windows and Android Teams Rooms, room-compute systems, touch controllers, DSPs, control processors, cameras, microphones, displays, UPS systems, and managed network services.
Experience coordinating AV integrators, installation partners, carriers, managed service providers, or other technology vendors.
Experience with room lifecycle management, technology refresh planning, asset management, monitoring, service-health reporting, and technical debt remediation.
Experience supporting executive events, live presentations, town halls, board meetings, or broadcast and streaming environments.
Working knowledge of PowerShell, Microsoft Graph, Power Platform, or other tools used to automate reporting and operational tasks.
Microsoft Teams Rooms, Microsoft 365, AVIXA, CTS, Q-SYS, or related certifications.
Experience supporting global organizations, distributed sites, or M&A integration activities.

Responsibilities

Own the day-to-day engineering and operational support of Microsoft Teams Rooms, including room systems, touch consoles, cameras, microphones, speakers, displays, control systems, room peripherals, and related network and power dependencies.
Administer and monitor Teams Rooms through the Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, and approved device-management and vendor platforms.
Maintain room standards, naming conventions, licensing, configuration baselines, monitoring groups, asset records, and lifecycle information.
Support standard and custom Teams Room designs, including rooms with integrated AV control, multiple displays, specialized audio, room-combining capabilities, and redundant or high-availability components.
Perform room readiness assessments, installation validation, acceptance testing, firmware and software updates, configuration reviews, and post-deployment verification.
Troubleshoot complex room incidents involving Teams, Windows or Android room systems, peripherals, AV signal paths, network connectivity, device authentication, room calendars, and user experience.
Coordinate with networking, security, endpoint, identity, facilities, and external AV partners to resolve issues that span multiple technical domains.
Support room lifecycle management, including technology assessments, refresh planning, end-of-life reviews, replacement recommendations, inventory accuracy, and annual site review activities.
Help maintain room-finder data, room documentation, support procedures, knowledge articles, diagrams, and standard work.
Engineer and support the enterprise digital-signage service, including App space or other approved signage platforms, players, displays, content endpoints, registration, device groups, and monitoring.
Establish and maintain digital-signage governance, technical standards, security practices, support processes, and lifecycle requirements.
Support signage deployments from requirements and design through procurement, installation, registration, testing, operational handoff, and ongoing support.
Troubleshoot signage players, displays, content playback, connectivity, authentication, scheduling, device registration, and platform-service issues.
Partner with communications, facilities, site IT, business stakeholders, and installation partners to ensure signage content and technology are fit for purpose.
Maintain signage inventories, service health reporting, license and cost-reclass information, support documentation, and site-specific implementation records.
Provide training and enablement for site contacts and content owners so that routine activities can be completed safely and consistently.
Provide Level 2 and Level 3 support for collaboration services and participate in incident, request, problem, change, and knowledge-management processes.
Use ServiceNow and approved operational tools to document work, track incidents and requests, maintain asset and configuration information, and communicate status.
Analyze recurring incidents and service-health data to identify root causes, technical debt, automation opportunities, and improvements to standards or support models.
Create and maintain runbooks, knowledge articles, technical procedures, diagrams, support models, and operational handoff materials.
Participate in service reviews, operational reporting, vendor governance, cost management, and continuous-improvement activities.
Recommend changes that improve reliability, user experience, security, supportability, and total cost of ownership.
Participate in collaboration technology projects, site deployments, office moves, renovations, M&A integrations, and other initiatives affecting meeting spaces or digital signage.
Translate business requirements into technical designs, implementation plans, estimates, test plans, and supportable solutions.
Manage or coordinate installation partners and managed service providers, including scope validation, scheduling, quality checks, issue resolution, and acceptance.
Evaluate hardware, software, service, and vendor options based on business need, enterprise standards, security, lifecycle, supportability, and cost.
Communicate risks, dependencies, decisions, timelines, and technical tradeoffs to technical and non-technical stakeholders.
Support procurement, forecasting, asset planning, contract coordination, and annual operating-plan activities related to Teams Rooms and signage.