M365 Collaboration Services Lead

GD Information Technology • Arlington, TX

1d • Onsite

About The Position

GDIT seeks a Collaboration Service Delivery Lead (M365) for our federal client who will provide oversight in areas Microsoft’s M365 Platform in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients. Transform technology into opportunity as a Collaboration Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Collaboration Lead you will help ensure today is safe and tomorrow is smarter.

Requirements

• Bachelor of Science in Computer Science or Engineering, or 4 additional years of equivalent technical work experience.
• ITIL v4 Foundation or ITIL v5 Foundation certification is required by the customer to be considered for this role.
• 5+ years of demonstrable experience as an engineer or developer in Microsoft’s cloud environment.
• 2+ years of demonstrable experience as an engineer or developer on Microsoft’s M365 platform.
• Proficiency with PowerShell automation and M365 security capabilities.
• Skill in configuring DLP, MFA, Conditional Access, and Defender for M365.
• Outstanding leadership and organizational skills.
• Excellent troubleshooting, documentation, and collaboration abilities.
• Comfort working with unknown variables and adapting to ad‑hoc changes.
• Strong verbal and written communication skills, with the ability to clearly explain complex technical concepts to users with varying skill levels.
• Ability to balance multiple priorities in a fast‑paced, high‑demand environment.
• U.S. Citizenship and a background investigation are required; must have a current clean financial background.
• Must demonstrate strong technical skills, the right mindset for success, dedication, and commitment.

Nice To Haves

• Experience running large enterprise level teams across multiple locations.
• Very strong analytical and problem-solving skills.
• Experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

Responsibilities

• Engineer and develop solutions across Microsoft’s M365 platform, including core services and integrations.
• Build, deploy, and support solutions within Microsoft’s cloud environment, ensuring secure, scalable, and efficient operations.
• Administer and enhance M365 online services such as Exchange Online, Teams, and Entra ID, ensuring reliability and performance.
• Design and implement solutions leveraging Microsoft Graph API for automation, integration, and data access.
• Apply ITIL standards and best practices to maintain a highly available and well‑governed operational environment.
• Translate business requirements into technical designs, specifications, and implementation plans.
• Lead systems engineering activities supporting a large, complex enterprise infrastructure.
• Contribute technical expertise within a managed‑services IT environment to improve service delivery and customer satisfaction.
• Manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow.
• Provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior