Collab: Tech Specialist

Town & Country Federal Credit Union•Portland, ME

7d•Onsite

About The Position

This is an opportunity to be part of something bigger, to help people connect, learn, and embrace the future with confidence. If you’re ready to engage, educate, and inspire, we invite you to join us in shaping the next generation of digital experiences. Town & Country Federal Credit Union is looking for a friendly, engaging individual who loves working with people and is curious about new technology. As a Collab: Tech Specialist, you’ll help members and guests explore our interactive Collab: Tech space, where technology and community come together. This isn’t a technical support or IT role, it’s about making technology approachable, showing people how to use it, and helping them feel confident with tools like our mobile banking app, voice AI, and other digital solutions. We’ll train you on the technology, we just ask that you bring enthusiasm, people skills, and willingness to learn. At Town & Country, we believe progress happens when people connect, share ideas, and learn together. Collab: Tech is our way of creating a welcoming, hands-on space where guests can learn about and experience new technology in action.

Requirements

One to three years of similar or related work experience.
2-year college degree, or completion of special certification or licensing, or completion of specialized training courses conducted by vendor, or job specific skills acquired through an apprenticeship program.
Enters and locates information on computer.
Presents information to individuals and/or small or large groups.
Communicates effectively in person or by using electronic equipment and devices.
Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
Visually locates and identifies information, often in small print.
Reads information, often in small print.
Stands for long periods of time.
Repetitive motion with hands and arms while using computer.
Lift up to 25 lbs.

Nice To Haves

Experienced in customer service, retail, hospitality, or a related field.
Adaptable, curious, and energized by personal interactions.
A people person, you enjoy meeting new people and making them feel comfortable.
A natural teacher, you can explain new ideas in clear, simple terms.
Adaptable, you enjoy learning and aren’t afraid to try something new.
Energetic and positive, you bring enthusiasm to every interaction.

Responsibilities

Welcome visitors and create a friendly, engaging experience in the Collab: Tech space.
Show members how to use our digital banking tools and other emerging technologies.
Demonstrate new products and services so visitors leave feeling confident and informed.
Act as a connector, introducing people to opportunities within the credit union and the community.
Support Collab events by assisting with technology demonstrations and engaging with attendees.
Stay curious and up to date on new tools so you can share them in simple, relatable ways.